Refund and Returns Policy

Website: https://bitmainshop.us
Email: info@bitmainshop.us

1. Overview

This Refund and Returns Policy explains the conditions under which refunds, returns, and replacements are handled for purchases made through https://bitmainshop.us.

By placing an order on this website, you agree to this policy.

2. Order Cancellation

Orders enter processing soon after payment confirmation.

Cancellation requests must reach us before the order enters processing or shipping. Once processing begins, cancellation may not be possible.

To request cancellation, contact info@bitmainshop.us with your order number.

3. Returns

Cryptocurrency mining hardware includes specialized electronic equipment. Returns follow strict conditions.

A return request must be submitted within 7 days after delivery.

To qualify for a return:

  • The product remains unused
  • The product remains in original packaging
  • All accessories, manuals, and components remain included
  • The item shows no signs of installation, operation, or damage

Returned items that fail inspection may be rejected and returned to the customer.

Customers must contact info@bitmainshop.us before sending any item back. Unauthorized returns will not be accepted.

4. Non-Returnable Items

The following items do not qualify for returns:

  • Used or powered-on mining equipment
  • Products with damaged or missing components
  • Items damaged through improper handling
  • Items returned after the allowed return period
  • Clearance or discounted items marked as final sale

5. Damaged or Incorrect Products

If a product arrives damaged or incorrect, you must contact info@bitmainshop.us within 48 hours of delivery.

Include:

  • Order number
  • Clear photos of the product
  • Photos of packaging and shipping label
  • Description of the issue

After verification, a replacement or refund will be arranged.

6. Refunds

After the returned item arrives and passes inspection, the refund process begins.

Approved refunds are issued to the original payment method used during checkout.

Refund processing times depend on the payment provider and financial institutions.

Shipping fees and handling charges are non-refundable unless the return results from our error.

7. Return Shipping

Customers cover the cost of return shipping unless the return results from a damaged or incorrect product sent by us.

We recommend using a trackable shipping service. Bitmain Shop holds no responsibility for returned items lost during shipping.

8. Restocking Fee

Approved returns may include a restocking fee of up to 20% of the product price. This fee covers inspection, testing, and repackaging.

9. Manufacturer Warranty

Many mining machines include manufacturer warranties. Warranty service follows the manufacturer’s procedures and terms.

Customers may need to contact the manufacturer directly for warranty service.

10. Contact

For return requests or refund questions, contact:

Email: info@bitmainshop.us
Website: https://bitmainshop.us